Riverview Mowing - Full Service Terms & Conditions
Updated: 08 June 2025
Riverview Mowing - Full Service Terms & Conditions
Updated: 08 June 2025
Thank you for choosing Riverview Mowing. This document outlines all our service policies, pricing
terms, payment requirements, and operating conditions. These terms apply to all customers and all
services provided.
1. Pricing Policy
- All services are quoted per job, based on lawn size, slope, access, growth conditions, and trimming
requirements.
- Quotes are valid for 14 days unless otherwise stated.
- Prices may be updated at any time with written notice provided.
2. Payment Terms (Strictly No Cash)
- All payments must be made via bank transfer or secure card payment through the invoice.
- Cash is not accepted.
- Invoices are due within 14 days of issue.
- Payment links and bank transfer details are included in all invoices.
3. Late Payment Policy
- $15 late fee applies every 7 days past the invoice due date.
- Services will be paused or cancelled if the account remains unpaid.
- Reinstatement of services after non-payment may incur an additional service call-out fee.
4. Access & Site Conditions
- You do not need to be home, but full access must be available.
- This includes:
- Gates unlocked
- No aggressive or loose dogs onsite
- Lawn free from hazards (toys, hoses, tools)
- No excessive dog faeces
- If our employee cannot safely access or complete the job, the full fee may still apply.
- Repeated access issues may result in termination of service.
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5. Employee-Run Operation
- All services are carried out by trained Riverview Mowing employees.
- Staff are issued a daily run sheet including job notes, entry instructions, and site-specific details.
- Any damage to property must be reported to us within 24 hours.
6. Cancellation & Rescheduling
- You must give at least 24 hours notice to cancel or reschedule a service.
- Late cancellations may be charged at 50% of the job fee.
- If we arrive onsite and cannot mow due to cancellation, locked gates, or poor conditions, the full
job fee will apply.
7. Refund Policy
- Refunds are only offered if:
- The service is cancelled with more than 48 hours notice
- There was a clear fault with the job and were unable to return and rectify it
- Refunds will not be issued once the work has started unless weve made a mistake.
8. Changes to Terms
- Riverview Mowing reserves the right to update these terms at any time. All active customers will be
notified via email or SMS.
- The most up-to-date terms will always be published on our website.
9. Privacy Policy
- We collect personal details (e.g. name, phone, address, email) to provide quotes, schedule
services, and send invoices.
- Your data is stored securely and used only by Riverview Mowing for business purposes.
- We do not share your information with third parties unless legally required.
- You may request access to or deletion of your information by contacting us.
- If you believe your data has been mishandled, please contact us directly to resolve the issue. You
may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Acceptance of Terms
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Updated: 08 June 2025
- By accepting a quote, booking a service, or paying an invoice, you are agreeing to these full
service terms.
Riverview Mowing
0476 980 213
riverviewmowing.com.au